Customer Service Representative | PHP23,500 | At least 6 Mos Exp | Ortigas | One-Day Hiring

Service Accuracy that Strengthens Customer Trust and Loyalty

Make every interaction count in a field where great service becomes the currency of trust. If you excel at balancing empathy with efficiency, multitasking with accuracy, and volume with poise, you’ll thrive here. Enhance your CX capabilities, sharpen your problem-solving approach, and work within an environment that values consistency, professionalism, and thoughtful communication. Your talent becomes the backbone of meaningful service.

Job Description

Be part of our client’s team as a Customer Service Representative, providing accurate assistance through calls or chats, resolving concerns, documenting interactions, and escalating complex issues. Use multiple systems efficiently, deliver empathetic communication, and support customers in a high-volume BPO environment. Strengthen your CX skills while ensuring fast, reliable, and high-quality service.

Job Overview

Employment type: Full-time

Shift: Night Shift

Salary: PHP23,500

Work setup: Onsite, Ortigas, SM Megatower

Perks That Matter

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Who We're Looking For

• Open to candidates with a high school diploma or college undergraduate background

Mandatory:

• At least 6 months of BPO experience (Telco background is a strong advantage)
• Experience working US night schedules
• Ability to work onsite
• English proficiency at B2 level or higher—spoken and written
• Willingness to attend onsite interviews
• Confidence in navigating multiple computer systems and applications
• Ability to multitask efficiently across screens, tools, and tasks
• Strong reliability, punctuality, and attention to detail
• Consistent professionalism, politeness, and customer-focused behavior
• Ability to maintain accuracy and focus in high-volume, repetitive environments
• Familiarity with basic troubleshooting and ticketing systems (preferred)

What You'll Do

• Handle customer inquiries with clarity, empathy, and professionalism
• Provide accurate information and resolutions across calls or chats
• Document all customer interactions and actions taken
• Resolve issues during first contact whenever possible
• Troubleshoot basic concerns using available tools and resources
• Escalate complex or unresolved cases following defined processes
• Maintain up-to-date knowledge on products, services, and procedures
• Support operational efficiency by minimizing wait times and managing queues
• Participate in training programs and continuous development
• Maintain professionalism when handling escalations or challenging situations
• Perform additional tasks as assigned

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive compensation, and global career opportunities. Work with international clients in a culture built on collaboration and innovation. Thrive with world-class support, meaningful development, and an inclusive community that empowers your success.

Apply now and be part of the #EmaptaEra!